Customer service

Find out about our customer support policies.

customerservice@hkmsvisialab.com

Direct line:

+39 0550984999

Our offices are open Monday to Friday, 9:00AM to 6:00PM (GMT + 1).

THE AUTOMATIC CUSTOMER SERVICE RESPONSE IS ACTIVE 24 HOURS A DAY, 7 DAYS A WEEK, EVERY DAY OF THE YEAR.

During the company's opening hours, incoming calls are handled by an automatic answering machine in English language, which, based on the customer's selection, divides the calls to the selected group.

The customer service works with VISIA LAB customers and distributors, and is not supposed to be for end users, who must refer to the authorized reseller.

Reference list for support: type clinical laboratory instrumental support, spare parts, etc...

During the hours of absence of the operator, incoming calls are forwarded to an automatic responder with the possibility of leaving a message. The voice message is forwarded via email to the customerservice@hkmsvisialab.com account with the caller's number and message (wav) attached. A ticket is automatically opened, and you will be contacted as soon as possible.

Remote support

The service is provided in accordance with the technical and organizational measures adopted in relation to the GDPR 679/16 EU. All the specific aspects of VISIA's relationship with the Customer are to be specified in the signing of the letter of appointment to the data controller.